Question 1

Are counselling sessions in-person or online?

Accepted Answer

Our sessions are offered both in-person and online depending on the availability of each therapist. In-person sessions are limited and some of our therapists only work online.

Question 2

How do I book a counselling session?

Accepted Answer

You can book a session after you have submitted an enquiry, completed a couple of online forms and attended an online assessment with the practice manager. If you are having any problems booking a session, please email info@cynefintherapy.co.uk.

Question 3

How many sessions do I need?

Accepted Answer

We provide open ended therapy, which means there is no minimum or maximum number of sessions available to you. Though most clients will have a minimum of 6 to 12 sessions, it is not unusual to continue beyond this point. Your counsellor will routinely review your progress together, working with you to decide when it’s time to end your counselling. We recommend you provide a minimum of two weeks’ notice to give you time to reflect on your therapy journey and to process the end of your relationship.

Question 4

How do I find the right counsellor for me?

Accepted Answer

Finding the right counsellor is a very personal experience. After you have had your initial session, we will allocate you to a counsellor who matches your availability and preferences. If after the first session you believe the counsellor isn’t right for you, get in touch with our admin team who will be happy to support you.

Question 5

Can I have fortnightly or monthly sessions?

Accepted Answer

We only offer counselling sessions on a weekly basis, at the same time each week. Weekly counselling maintains the consistency of sessions, which supports the progress of the therapy relationship.

Question 6

What if I can’t make a session?

Accepted Answer

If you are unable to attend your session, please contact your counsellor to make them aware. If you cancel within 48 hours of the booked session, the fee remains chargeable. This fee may be waived in exceptional circumstances, for example due to sudden hospitalisation.

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